[LHarveyMadman]

The first few times I called (1-800-936-6362 and 1-800-846-2222), I was told the same thing - nothing could be done because I wasn't late. I don't think they're saying that with any malicious intent - this is simply what their utterly overworked ground-level analysts are told to say. Remember, they are receiving thousands of calls a day from people seeking modifications, and they're given certain criteria by which the calls are screened.

No, calling didn't work for me. I got my foot in the door by writing a polite, detailed email to select executives explaining my reasons for seeking a modification. That is what worked.