[tandknix]

Denised...I also had problems getting the paper work completed online. I finally called them and just signed up for a class over the phone. I would recommend doing that if you haven't had the class already. At the class we grabbed the card of the NACA Counselor we really liked and called that following Monday to set up an appointment with her. I just took all the paperwork I needed with us to the appointment. We needed additional paperwork which I faxed in to the ASAP. So if you can't get it all online don't stress...get an appointment to attend the class and then set up your couseling session. I explained to our counselor that I was having computer problems and the computer wouldn't let me go any farther and she scanned in the items I had brought that I needed. If you are wanting to do a phone appointment then you can fax in the information they are asking for with your NACA ID on the coversheet and it will automatically be applied to your account.