Loan Modification Forum - LoanSafe.org - View Single Post

dthom · 01-02-2009, 12:15 PM

Denise:

I just emailed right thru my account. At that point I really told them what I thought about CW and how I had emailed, my State Senator and Michigan Attorney General. Then this morning I received an email apologizing( ha) for inconvenience(!) and stating that they show my modification as pending. Pending what I don't know ( approval, denial?). More CW double talk I guess. In the email I also requested that if they were denying the modification I expected to receive something in writing as to why. Told them what poor customer service they have, how everyone you talk to has a different answer. Keep at them, I have been told, I qualified, I didn't qualify, I do qualify, I was denied, and now modification pending! No one there even knows what the other person is doing, and no notes are ever on file from previous calls. We have a 8.25% fixed sub prime. Refied from 2/28 with another bank back in August 2007. House value is now about $103,000, mtg is $141000( approx).

01-02-2009, 12:15 PM	#34 (permalink)
dthom Senior Member Join Date: Oct 2008 Location: St.Clair Shores,Michigan Posts: 699 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Dec. 1 ---loan mod's Denise: I just emailed right thru my account. At that point I really told them what I thought about CW and how I had emailed, my State Senator and Michigan Attorney General. Then this morning I received an email apologizing( ha) for inconvenience(!) and stating that they show my modification as pending. Pending what I don't know ( approval, denial?). More CW double talk I guess. In the email I also requested that if they were denying the modification I expected to receive something in writing as to why. Told them what poor customer service they have, how everyone you talk to has a different answer. Keep at them, I have been told, I qualified, I didn't qualify, I do qualify, I was denied, and now modification pending! No one there even knows what the other person is doing, and no notes are ever on file from previous calls. We have a 8.25% fixed sub prime. Refied from 2/28 with another bank back in August 2007. House value is now about $103,000, mtg is $141000( approx).