All my account says on line is "no workout information available". The last time I called retention I spoke with someone name Aurora who thanked me for making my payments, tghen told me it appeared as though someone had looked at my information and we didn't qualify for any help, but wouldn't tell me why. I guess it is because we are only paying 7 or 8 days late. I have to pay an extra $3.00 each month I pay after the 6th. We have been paying later and later every month. I am also going to try calling Countrywide again, as you never know what they will say as each person has a different answer. If they are going to deny us, the least they could do is send a letter or something so that we know why., they won't tell us who the investor on our loan is, nothing. When I told Aurora that if it kept getting worse we would have to consider giving them back the keys to their house, all she said was "sorry to hear you feel that way". It isn't how we feel, it is what we may have to do if things don't get better here. Do they get trained to give, vague, and dumb answers to questions. Well I guess we all have to just hang in there. If I get nowhere with
CW we may talk with NACA and see what they have to say. I have written to my State Senator and Michigans Attorney General outlining our experience so far. Just wanting to let them know how
CW is really treating those they say they want to help.