Hi Poppy. I had to work today, so I couldn't call anybody. I can totally relate to your dog story. We have 4 dogs, 5 cats and a bird. I know it's nuts, but when you work at a vet hospital, you tend to bring work home with you, and sometimes, it stays.
Yesterday, I pulled out all the documents I could find. I have closing statements and titles for each loan I've ever had since I bought the house in 1998. I have the second appraisal. I do not have applications. It seems as though my loan broker charged me 1% of the principal balance as a broker's fee on my home loan. On my apartment building, he charged 3%. Is that normal, mean, or nice? There are a few other questionable fees, but not the YSP that some here have mentioned. Or at least it's not called that. (Is there another name they might call it?) I can scan and post the closing statements later for whomever might have interest in looking at them, but not now. My boyfriend is getting irritated at how consumed I am with this, and I need to pay attention to him, too, sometimes.
Also, yesterday I wrote my QWR. I posted it in another thread, but I'll put it here, too. I also recalculated my mortgage and I don't think it's going to reset in 4-6 months, but rather closer to 12-15. So at least that looks like it will give me more time to fight. So I guess that's good.
Should I make more than the minimum payment while I have the money to do it, or is that just a waste of money at this point?
Thanks for all of the support.
-Stephanie
OK. Here it is. Feedbck welcome. Attention Customer Service:
Subject: Loan number xxxxxxxxxx
Stephanie xxxxx
xxxx xxxxxxxx xxx Los Angeles, CA xxxxx
This is a "Qualified Written Request" under Section 6 of the Real Estate Settlement Procedures Act (RESPA).
I am writing to request: (1) Copies of all documents pertaining to the origination of my mortgage including my loan application, Right to Cancel, Deed of Trust, note, adjustable rate note, addendum to the note for the interest only payment period, Truth in Lending statements, Good Faith Estimate (GFE), HUD 1, appraisal, and all required disclosures and rate sheets associated with this transaction for the above referenced loan. The copies should be legible and all documents shall be copied in their entirety. (2) A copy of the loan history including all payments made, all fees incurred, what has been paid out of the escrow account, and how all payments were applied. This information should cover the entire life of the loan.
I have reason to believe that the loan terms were misrepresented to me at the time of application and further obscured and/or modified prior to signing. I believe that my income was inflated on the application, and that the property appraisal was similarly falsely inflated. I also have reason to believe that certain statements were not provided for my approval prior to closing, and that signatures may have been forged on various documents. Additionally, I believe that a notary was not present to witness my signatures on several pertinent documents. I started the process of trying to renegotiate this loan on 12/11/07 when I spoke with Andrew in your Home Retention department. On 12/18/07, I faxed a letter of hardship, along with bank statements and pay stubs as he recommended. I was advised that someone would contact me within 7-10 working days. On 1/14/08, I called back, as I hadn’t heard from anyone. I was told that my claim was denied due to lack of funds. I was instructed to fax a revised letter of hardship and new pay stubs, and I was told that my negotiator was named Gina Williams at extension 4858. I faxed those documents to her attention on 1/14/08.
I have been given the runaround by the voice recognition call routing system on numerous occasions. I have talked to various agents with different versions of what the loan modification process really entails. I have been re-routed to the wrong department or individual at least 7 times. I have been disconnected from helpful individuals, such as a nice woman named Michella on 1/14/08 who, I was told, “has no extension” when I unsuccessfully tried to call her back. I have been told that the negotiator handling my loan is unavailable to speak to anyone via telephone. All of these calls are documented in your records, as they are in mine. The customer service provided to me has been less than adequate. Let this letter serve to document my request to have my communications responded to in a timely manner. As well as keeping extensive personal records, I am documenting this process on a watchdog website called loansafe.org.
I can be reached at xxx-xxx-xxxx whenever a customer service representative wishes to contact me. My email address is xxxxxx@xxxxxx.xxx, and is the best way to contact me.
I understand that under Section 6 of RESPA you are required to acknowledge my request within 20 business days and must try to resolve the issue within 60 business days.
Sincerely,
Stephanie x. xxxx