omg! what cluster u know what! I called tonight hoping to get some information from the automated system, but instead I got a live person in the usa, after previously talking with Ken, Mandy and Danny (home retention team) who all where somewhat helpful, now I get an idiot who told me my account was under review, duh! I explained I was told that I was qualified for the 12/1 deal, and she said well you also have a referral to the "advocacy group" because of the naca submission and she told me she could not tell me anything about my account that i had to call naca to get any information, I have talked to naca, they have requested status from
CW 3 times with no response. when I asked her about the 12/1 deal and that I was told I should be getting a package about the program, she said she didn't know anything about it, just that I was pre approved for it. She told me to call the advocacy group in the morning. I have already done that before, advocacy group referred me back to home retention for the 12/1 thing, at least she said I was assigned a negotiatior, but wouldn't give me a name or number. she said the mailings were done in waves and it could take 2-3 months for either solution. it's already been 2 months. Any one else get referred to the advocacy group? ok I guess next calls go to executive team.
