Hi EMC_Chase,
I feel your pain. I've been calling both Chase & EMC for the past month. I was told to fax in everything to EMC's Loss Mitigation at 917-849-2677. I talked to someone yesterday in that department and she said you can call to confirm that they received it. She said it usually takes up to 48 hours to show received. The number I called was (888) 577-4011. Sometimes the people you get are not as helpful as others. I usually just call right back and ask the same thing to the next person I get on the line.
Hope this helps!
Erica