[mngirl]

My home is in foreclosure and is to be sold on December 4th. I called CW on 10-09-2008 and was told that I was preapproved for the heart program and that the paperwork would be mailed out in 15-30 days. As of today there is NO paperwork. I have called both the heart number and I have called and talked to numerous others at CW. They all told me the paperwork had been mailed out and to wait 10 business days which would have been the 7th of November at the latest. When the paperwork didn't come I called back on 11-12-2008 and talked to a very nice lady named Bert. She told me my account must have slipped between the *****s and that NO paperwork has been sent out also NO negotiator has been assigned to the account. She put in a request to her supervisor that my account needs to be looked ASAP and that I should hear from someone within 48hours. Well now its been 5 days later and I still haven't heard anything. I called this morning and got the same story " Its up for review by somebody and that it takes 30-90 days." How can they all tell me a different story??? I need help. They also told me its still to early to push out the sale date which is in 17 days. I don't want to lose my home and had a glimmer of hope when I first started calling. Now I don't know what to think or what I should be doing for that matter. Please Help!!!!!!