Hello Shane and welcome to Loan Safe!
Lets see what we can do to guide you in the right direction and give you some hope here. I know its very tough when dealing with Countrywide and their negligence in many situations. This almost certainly is the result of ALL their emloyees being over loaded and inundated with struggling borrowers.
You are caught in the bottle neck and it just takes a lot, I mean A LOT of work to get through that bottle neck and when I say work, it means calls, emails, faxes, letters etc until you get the help you need and deserve.
What I suggest is you consider writing a Qualified Written Request (QWR) and send it either certified mail or Fed ex and also email it and fax it to
CW. A QWR's purpose is for mortgage servicing issues and complaints.
You can read more about the QWR here.
Qualified Written Request | Home Mortgage Forum | Protect Your Home & Mortgage With Loan Safe
I would highly sugest you read the Countrwyide Attorney General Settlemnet here if you fall in one of the 11 states that were covered.
California, Texas, Connecticut, Florida, Illinois, Iowa, Michigan, North Carolina, Ohio, Arizona and Washington
Bank of America Settlement /Attorney General Settlement BofA – Countrywide AG Complaint Document
I hope this helps and keep up the good fight for those kids!