I called that
CW number, too, and all the info they gave me was very basic, non-specific info. They don't seem sure of what is going on at all. The most knowledgeable guy I talked to wasn't sure exactly what I qualified for specifically, just that I did, in fact, qualify.
They also told me that I would "probably" get a combination of a rate reduction and wrap the past due amount into my mortgage. They seemed to imply it was going to be easy to me, too. He said streamlined modification meant it would require minimal work, and applied broadly to anyone who they qualified. I was told they just wanted the pay stubs to prove that we were employed.
Everyone I have talked to since is absolutely clueless, and can't give me any more information.