This is the most complete list of lender loss mitigation contact information on the internet. It is sorted in alphabetical order. If you have some information on your lender or different contact info that I am not privy too or I have a wrong number or web address then please let me know so we can all help each other.
The first step to
stop foreclosure is to contact your lender and try and obtain a reasonable
loan workout pr repayment plan. The quicker you get the ball rolling, the better chance you have of striking a deal with your lender, so you can save your home and your credit
Please start making calls, get educated and have all your ducks in a row. The hardest call is the first. It only gets easier after that.
More than 50% of foreclosures would be avoided if people contacted their lender. So be proactive and aggressively pursue all options you have because you do have quiate a few tools you can utilize to mitigate as much loss to you, your credit and your family. If your are short on time and you cannot do it on your own, then please seek help from a Non-Profit HUD approved Housing Counselor, an attorney or a legit for profit that can handle the calls and paperwork for you.
Time is ticking and it goes by fast when you're behind the infamous 8 ball. As Nike would say, "Just Do It!"
This post will be a work in progress and I plan to make it the most complete FREE list on the internet. Please feel free to post this on your website or blog but you must have a link with the anchor text
stop foreclosure. Just email me and let me know where it will be on your website.
Lender/Servicer Loss Mitigation Phone Numbers & Contact Information Last updated 1/04/2007 with Countrwide and Option One ABM AMRO Mortgage (800) 783-8900 Web: https://www.mortgage.com/C3/application.bus Accredited Home Lenders(877) 683-4466 AMC Mortgage Services (Also handles loans originated by Ameriquest and Argent) (800) 211-6926 1600 McConnor Parkway Schaumburg, IL 60173 Web: https://www.myamcloan.com/malwebapp/begin.do American Home Mortgage Corp.(877) 304-3100* Ameriquest Mortgage (Debt collection -- see AMC Mortgage Services) (800) 211-6926 Aurora Loan Services (Debt collection) (800) 550-0508 By Overnight Mail: 601 5th Avenue Scottsbluff, NE 69361 Attn: Customer Service By Regular Mail: P.O. Box 1706 Scottsbluff, NE 69363 E-mail: ccnmail@alservices.com Web: https://www.alservices.com/Consumer/UI/SSL/Authentication/Login.aspx?ReturnUrl=%2fConsumer%2fUI%2fSSL%2fServ icing%2fDefault.aspx Avelo Mortgage LLC (866) 992-8356*
Bank of America (800) 846-2222
Bank of the West: Residential Mortgage:
please call us at 1 (800) 545-8180, TDD 1 (800) 243-3468.
Home Equity Loan or Home Equity Line of Credit:
please call us at 1 (800) 653-0347, Option 6.
We may also be able to provide assistance with other Bank of the West products:
Consumer Credit Cards and Goldline: 1 (800) 653-0362.
Consumer Auto, RV, Marine Loans: 1 (800) 653-0347, Option 3.
Consumer Auto Lease: 1 (800) 653-0347, Option 5.
BB&T Mortgage (800) 827-3722*
AmTrust Bank (fka Ohio Savings Bank) (888) 696-4444 Beneficial (800) 333-5848 Central Pacific Bank (800) 342-8422*
Charter One (800) 234-6002 Chase (800) 548-7912
Loss Mitigation (877) 838-1882 ext 52195
.
The Number you will be directed to after you give your loan number:
(866) 665-7629 (business hours are 11AM-8PM M-TH, 8AM-12PM F) Chase Home Finance (800) 848-9136 (customer service) (858) 605-2181 (delinquency customer service)
Chase Home Finance-New Jersey (800) 446-8939*
Chevy Chase Bank (800) 933-9100*
Web: https://chaseonline.chase.com/chaseonline/logon/sso_logon.jsp?fromLoc=ALL&LOB=COLLogon For SUBPRIME ONLY (877) 838-1882 ext 52195.
The Number you will be directed to after you give your loan number:
(866) 665-7629 (business hours are 11AM-8PM M-TH, 8AM-12PM F)
--- Subprime Letter of Authorizations Fax: 1-877-287-7559.
---
Subprime Workout Packages Fax: 1-888-219-7813.
For Prime Loans: 1800-446-8939
Prime Letter of Authorization & w/o packages Fax: 614-422-7259
Chase Home Finance (800) 848-9136 (customer service)
(858) 605-2181 (delinquency customer service)
Chase Home Finance-New Jersey(800) 446-8939*
Chase Manhattan Mortgage (800) 446-8939 (Ohio Servicing Center) (800) 526-0072 (Florida Servicing Center) (800) 527-3040 x533 (Florida Servicing Center) Chevy Chase Bank (800) 933-9100 Web: https://www.chevychasebank.com/htm/payment.html (Payment Addresses) Citi Financial & Citi Mortgage Special Homeowner Outreach Phone Number Email address: homeownerhelp@citi.com Phone Number: 1-866-255-3901 Countrywide (800) 262-4218 https://customers.countrywide.com/se...t_login254.asp
Here is some contact info I have for
Countrywide. Keep in mind these numbers and address may only be good if you live in CA.
Mailing address: (Send all your certified complaint letters, etc. here.)
Contrywide Mortgage 400 Countrywide Way SV-HRD Simi Valley, CA 93065
Toll free direct number to Workout Dept. in Lancaster, CA:
866-806-8692 (extension 8692 if your negotiator is M. A. Hernandez)
Direct number to Workout Dept. in Lancaster, CA:
661-951-5100
(not toll free but gets you right in)
Ditech (8
00) 852-0656 (800) 449-8582 Downey Financial Corp. (800) 824-6902, ext. 6696
Deutsche Bank National Call Number on Mortgage Statement EMC 800-723-3004 P.O. Box 141358 Irving, TX 75014-1358 Web: https://www.emcmortgageservicing.com/ccn/ccnsecurity.asp EverBank (800) 669-7724 ext. 4730
Equity One (Debt collection) (866) 361-3460
First Horizon Home Loans (800) 489-2966*
Fifth Third Bank (800) 375-1745 Option 3 First Merit Bank (888) 728-9931 Flagstar Bank (800) 968-7700, ext. 9780 Fremont Investment & Loan (866) 484-0291 GMAC Mortgage (800) 850-4622 GreenPoint Mortgage Funding (800) 784-5566, ext. 5383* Green Tree (877) 816-9125 Homecomings Financial (800) 850-4622* HomeEq Mortgage Servicing ( Debt collection) (866) 822-1471 Amy Fleitas Executive Offices (Loan Servicing)
1-319-236-4766 (in her letter she states this is her direct number) she also provides
1-800-206-2901 ext. 2364766 (they must have alot of ext.)
Loss Mitigation area
Lauren Koos 1-214-874-6138
another address:
PO Box 205
Waterloo, IA 50704-0205
also:
3451 Hammond Avenue
Waterloo, IA 50704
Household Finance (A HSBC Co.) (800) 333-5848 Household Mortgage (800) 333-4489 HSBC Mortgage (800) 338-6441 Default Resolution Team (if long term problem) 2929 Walden Avenue Depew, NY 14043 (888) 648-3124 Loss Mit (732) 352-7519 Fax Web:http://us.hsbc.com/personal/mortgage/existing/difficulties.asp Huntington National Bank (800) 323-4695 Indymac Bank (877) 736-5556 C/O Loan Resolution Department P.O Box 7014 Pasadena, CA 91107 (Monday - Friday 6:15am-7:15pm. (Pacific Time)) Web: https://www.indymacbank.com/contactus/loanResolution.asp Irwin Mortgage (888) 218-1988 P.O Box 7014 Pasadena, CA 91107 Web: https://www.irwinmortgage.com/wps/portal/!ut/p/cxml/04_Sj9SPykssy0xPLMnMz0vM0Y_QjzKLN4g3sdAvyHZUBAAqwx 9c E-mail: deliquency.prevention@irwinmortgage.com James B. Nutter & Company (800) 315-7334 Key Bank (800) 422-2442 LaSalle National Bank (800) 783-8900 Litton Loan Servicing (800) 999-8501 or (800) 548-8665 Fax (713) 966-8820 4828 Loop Central Drive Houston, Texas 77081-2226 Web: https://www.littonloan.com/index.asp Loss Mitigation Department Hours:
Monday Eastern: 9 a.m. - 7 p.m. Central:8 a.m. - 6 p.m. Mountain:7 a.m. - 5 p.m. Pacific:6 a.m. - 4 p.m.
Tuesday-Thursday Eastern:9 a.m. - 9 p.m. Central:8 a.m. - 8 p.m. Mountain:7 a.m. - 7 p.m. Pacific:6 a.m. - 6 p.m.
Friday Eastern:10 a.m. - 6 p.m. Central:9 a.m. - 5 p.m. Mountain:8 a.m. - 4 p.m. Pacific:7 a.m. - 3 p.m.
Default Counseling Department representatives are also available most weekends on Saturday from 8 a.m. to 12 p.m. and Sunday from 10 a.m. to 2 p.m. (CST).
Midland Mortgage (800) 552-3000 or (800) 654-4566 Web: https://www.mymidlandmortgage.com/MyMortgage/Login/Login.asp Mortgage Lenders Network (800) 691-0129 E-mail: customerservice@mlnusa.com Web: http://www.mlnusa.com/customers/info_credithelp.asp Mortgage Electronic Registration Systems (888) 679-6377 National City (800) 367-9305, Ext. 53221 or (800) 523-8654 Attention: Homeowner's Assistance 3232 Newmark Dr. Miamisburg, Ohio 45342 (8AM-10:30PM ET, Monday - Thursday) (8AM-5PM ET, Friday) (8AM-Noon, Saturday) Web: http://www.nationalcitymortgage.com/service_assistance.asp Nationwide Advantage Mortgage Company (800) 356-3442, ext. 6002* NationStar Mortgage (888) 850-9398* Press 0 for operator New Century Financial Now Carrington Mortgage Services (800) 790-9502 or (877) 206-9904 (6:00 a.m. to 7:00 p.m. Pacific Time, Monday - Thursday) (6:00 a.m. to 6:00 p.m. Pacific Time, Friday) Web: https://myloan.newcentury.com/webapps/servicing/myloans/index.do NovaStar Mortgage Loan Resolution Department (888) 743-0774 Non-English: (888) 743-0774, ext. 4523 Ocwen Federal Bank (800) 746-2936 or (877) 596-8560 Web: http://www.ocwencustomers.com/csc_fa.cfm Attention: Financial Information 12650 Ingenuity Drive Orlando, Florida 32826 or
Ocwen Financial Corporation
1661 Worthington Rd., Suite 100
West Palm Beach, Florida 33409
Phone: 877-226-2936
For serving Ocwen with legal process, please send to their registered agent:
Corporation Service Company
2711 Centerville Road, Suite 400
Wilmington, DE 19808
Phone: 561-682-8000, x8386
Option One (866) 711-1962 or (888) 275-2648 Web: http://www.oomc.com/servicing/servicing_baifaqs.asp Option One Mortgage Home Retention Contact Center
6501 Irvine Center Drive
Mail Stop BAT
Irvine, CA 92618
US Phone number 1-800-704-0800 or 800-505-3706
PHH Mortgage (Formerly Cendant) (800) 257-0460 For borrowers facing possible delinquency: (800) 330-0423* For borrowers in the foreclosure process: (800) 750-2518 Web:https://www.phhmortgage.com/sso/mq/login.jsp?TYPE=33554433&REALMOID=06-9153316d-cf4d-4425-a5d7-c0b20a7b098d&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGE NTNAME=phhmort-stb&TARGET=$SM$https%3a%2f%2fwww%2ephhmortgage%2ec om%2fhome%2flandscape%3fjpid%3dLogIn%26loginmode%3 dregistered&SMSESSION=NO ResMae Mortgage Corp.(877) 473-7623, ext. 5944 Saxon (800) 665-7367 Select Portfolio Servicing (888) 818-6032 Fax: (801) 293-3936 Loan Resolution Department P.O. Box 65250 Salt Lake City, UT 84165-0250 (Monday - Thursday 10:00 a.m. - 10:00 p.m. EST) (Friday 10:00 a.m. - 7:00 p.m. EST) (Saturday 9:00 a.m. - 1:00 p.m. EST) Web: http://www.spservicing.com/services/customer/loanresolution.htm SkyBank (800) 290-3359 Sun Trust Mortgage (800) 634-7928 PO Box 26149 Richmond, VA 23260-6149 Mail Code RVW 3003Web: https://www.suntrustmortgage.com/generalquestions.asp# Third Federal Savings (888) 844-7333 US Bank (800) 365-7900 Wachovia Bank of Delaware (866) 642-8608 Fax too 210-509-1144 --- Attn Loan Counseling Call back 24 hrs to make sure they have received the request call back # 888 345 1352 x 32648 Process takes 15-20 days. Also they advise to call after the new year because they say there will be new programs available to people to modify, etc. Washington Mutual (866) 926-8937 or (888) 453-3102 or (800) 478-0036 or (800) 254-3677 Waterfirld Mortgage (800) 957-7245 Fax: (260) 459-5390 c/o Loss Mitigation Dept. 7500 W. Jefferson Blvd. Fort Wayne, IN 46804 (7 am – 10 pm EST Monday – Thursday) (7 am – 9 pm EST Fridays) (8 am – 2 pm EST Saturdays) E-Mail: saveyourhome@waterfield.com Web: http://www.waterfield.com/scripts/cgiip.exe/WService=wfg/pub/borrowerservices/delqasst Wells Fargo (877) 216-8448 or (866) 261-5642 or (800)766-0987 or (800) 678-7986 for payment assistance Borrower Counseling Services Monday - Friday 8:00 a.m. - 9:00 p.m., CT Saturday 9:00 a.m. - 2:00 p.m., CT Web: https://www.wellsfargo.com/mortgage/account/ Wendover Financial Services Corporation (800) 934-1081 or (800) 436-1022 Web: http://www.wendover.com/borrowers.html Wilshire Credit Corporation (888) 502-0100 P.O. Box 8517 Portland, OR 97207-8517 From 6 a.m. to 5 p.m. (Pacific time) Monday through Friday Web: http://www.wfsg.com/borrower/borrower.aspx
*No direct line to the loss mitigation or loan modification department. But I am working on it
Loan Modification & Loan Workout Applications Chase Loan Modification Application Option One Loan Modification Application HSBC Online Loan Modification Application Private Contacts
Wendy Knafelc at Washington Mutual Loss Mitigation: (904) 732-8425 --
wendy.knafelc@wamv.net
__________________