See if you can get somewhere using this other loss mit number........
Bank of America
Loss Mitigation
1-800-846-2222
Barbara J. Desoer
President of Home Loans
barbara.j.desoer@bankofamerica.com
Bank of America Corporate Center
100 N. Tryon St.
Charlotte, NC 28255
Phone: 1-704-386-5681
Fax: 1-704-386-6699