Loan Modification Forum - LoanSafe.org - View Single Post

mortgagemess92977 · 09-24-2008, 11:24 AM

If you keep getting the runaround, I would suggest writing a letter to the CEO and other execs and explain how horrible the customer service has been, etc., briefly explain your situation again, and ask for help. That is what I did & I got a call from the Office of the President at CHL within 2 days, and here we are 2 weeks later and I should have my modification tomorrow.

Check out my thread titled, 'Countrywide Mod Agreement attempt' for the specifics of who I sent the letter to, etc. I don't have the mod in hand yet, but the customer service has been brilliant since I've been handled in the office of the pres.

Good luck!

09-24-2008, 11:24 AM	#11 (permalink)
mortgagemess92977 Junior Member Join Date: Sep 2008 Posts: 1 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	re: Countrywide Modification SUCCESS!! If you keep getting the runaround, I would suggest writing a letter to the CEO and other execs and explain how horrible the customer service has been, etc., briefly explain your situation again, and ask for help. That is what I did & I got a call from the Office of the President at CHL within 2 days, and here we are 2 weeks later and I should have my modification tomorrow. Check out my thread titled, 'Countrywide Mod Agreement attempt' for the specifics of who I sent the letter to, etc. I don't have the mod in hand yet, but the customer service has been brilliant since I've been handled in the office of the pres. Good luck!