***,
Thanks for allm the helpful information. I have been calling the same number you have listed for the Heart Team almost every day since learning my account was referred to them, only to be repeatedly told that they don't have my account information yet and Countrywide is the party responsible for sending the packages out. However, if I am lucky enough to get someone willing and able to check my account statuts when I call Countrywide at 800-669-6607, they tell me I will receive my documents within 10 business days from Aug. 11 after telling me how many payments I am in default and an Intent Notice expired on July 18, 2008. I will call the Fannie Mae number tomorrow and see if I have any luck. Do you still think I am ok if they are saying my documents should be mailed? I don't want to seem overly paranoid, but I am troubled that my account information varies dependent on who I talk to that particular day.
Shauna
