| Re: Starting a loan mod with Carrington Mortgage
hi, there was never any reference number after filling the financial form on their site..i did not get any in the email either. may be they changed their way?? it just said thank you for submitting hardship letter and gave me a list of documents to get together and either mail or fax to them..since i had all the docs all ready, i did fax them all today to 3 different fax numbers. one number is the one they asked me to fax to. the second is the one given to me by a very nice customer rep. and the 3 is the direct fax no to another great customer service rep. she told me that i can fax everything to her directly and she will take them to the right people. BUT, before i sent them to her direct number, i called 2 different times and with different reps to make sure that person and fax number is legit and solid. never can be too careful with these things..just a hinch i had.
so i guess now, i will just have to wait and see..i will call them monday morning to confirm they got the fax. thank you so much for caring! |