[Jenn85]

Ok, the lady from the Escalation Dept did call my husband back. She asked for the same things we previously faxed (they evidently need new information every 30 days) so the fact they "misplaced" them, makes no difference, we faxed them again. She asked him our monthly budget, he told her he was in the car and did not have it with him and that it was in the e-mail she had but she said she needed a verbal as well. Once she had that budget and the faxed papers, she would give the info to someone in negotiations. He reluctantly gave her the budget in which she assured him it did not need to be exact and she would look for the fax and then forward on to the negotiator. He informed her that we did not need a forebarence where we make a larger payment for six months and then back to regular payments as our loan will readjust in 12/09, are about 100,000 (equity) in the hole and even if we could sell, we have a rather large pre-payment penalty. She told him no, we are going to try to get an affordable rate and payment.

Is this real? I have read others nightmares regarding being handed off to the next person only to either not hear from them again or find themselves in a forebarence situation. Was she just ignoring his comment? Thanks for any input as we are just trying to get some semblance of what to expect, and where to turn if they drop the ball of send us off in the wrong direction.......