Hello I hope this finds everyone doing better with Countrywide than myself.
Friday 5/30 I Faxed a letter to Donna Cline on
CW Postponement Desk stating Tiffany had misunderstood I am not looking at a short sale. I was prepared to pay Countrywide in full and faxed her the letter from the lender I am working with. This letter states I am in the process of obtaining a Reverse Mortgage through Integrity 1st Lending. It states the Title Company and the open Escrow Number along with the existing FHA Case number issued by FHA for the Reverse Mortgage. The letter also states the estimated closing date is June 30th.
Monday AM I have messages from Mary Archer and Donna Cline both asking me to call them. I contacted Mary Archer first. She told me I needed to get to the Home Retention Team who would get me to the Postponement Desk. But if I got no where with them to call her back and she gave me her direct line.
I decided to Call the Office of the President because I felt like I was just spinning my wheels. A very nice lady by the name of Lori listened to my story and understood what I was asking for an extension of time in order to pay Countrywide in full. Lori transferred me to a Customer Care Unit person by the name of Jeanette Guiterrez. Jeanette took all my information looked to see if
CW had in fact received the letter from my lender and asked for the phone number of the lender I am working with. I was informed it would be 48 hours before I hear back regarding my Postponement. But if I don't hear anything here is my direct number please call me. She also told me in idle talk that the first of each month is really hectic because many states only hold foreclosure sales on the first few days of the month.
After I hung up with Jeanette I thought I would return Donna Cline's phone call to see what she had to say after receiving my Fax and Letter from the Lender. Instead I was told she is on vacation for a week (go figure-so I wonder who really left me a message). Anyway I was told Christine was going to help me. I started by explaining the information Tiffany and Donna was requesting is not feasible because I am not asking for a Short Sale. I was informed by Christine in order to obtain a Postponement I had to produce these three documents. That is
CW Policy.
1. Good Faith Estimate
2. Purchase Contract
3. Signed Approval Letter
I explained I don't have these documents yet because the Reverse Mortgage wont be submitted until the end of this week. She proceeded to tell me I had some time to produce them the sale wasn't until 6/11/08. So I explained to her that I had spoke with Mary Archer and a Lori who transferred me to a woman by the name of Jeanette Guiterrez. They all acted like all I needed was a letter and some type of verification from the Lender.
She (Christine) abruptly looked at the notes on my file and said OH you have contacted the "Office of the President". This escalates your file and I can no longer do anything to help you. I am documenting your file and will be forwarding it to Jeanette Guiterrez. Then I will be closing out your file. I asked her If this was a bad thing? She said "No". Then I asked her if they will be requesting the same information in order to Postpone the Sale? She said they have different policies and she didn't know what they would require. End of conversation.
So unless you have any other suggestions I guess I just wait out the 48 hours to see what happens. Please everyone pray for me that they will grant me the Postponement.
I am so desperate I called a Hard Money Lender today to see if I could borrow the money to reinstate the loan which would cancel out the Foreclosure Sale. Unfortunately they said it was almost too late to get that done and it would cost me $2500.00 to $3000.00 to borrow the amount I needed. Then I have no clue if that would even mess up the Reverse Mortgage by doing this.
Thank you for letting me tell my story. I hope it might help someone else who is in the same boat as I am. I realize my circumstance is a bit different than most posting here. But in reality we are all getting the run around and can't get anyone to commit to anything.
I am very grateful to you for providing me the phone number of The Office of the President. I hope this will be my answer.
Mary Lou Cross