Hi Dan.
I also had the opportunity to get help from LoanSafe ! They have been my savior, or else I would be in the street with my family and no home in 3 months.
I also got a call from Khara Turner 1-800-601-2522 x 5745
her fax # is 1-800-658-9364
She was able to get me started and fowarded my file to a negotiator.
Khara will call you back as soon as she gets to the office, if not call , call, call, fax & email and you will get a response !
Good Luck in CountryWide journey, I am still on mine (hopefully the end of it soon), but you are NOT alone!
CW has help and lawyers etc etc and a bunch of csr depts that bounce our calls everywhere with no help & WE HAVE LOANSAFE.
Wishing you nothing but success.
Sincerely, Carrie