[LisaInLeesSummitMO]

I have read many posts on your forum, I am so thankful for Google!

I, like many others here, fell behind on my mortgage, on November 24th, 2007I came home to find a letter from a local attorney stating that CountryWide was starting foreclosure proceedings. I immediately called CountryWide and spoke with a representative in the Loan Modification department. After hearing my story she said that I was "pre approved" for a loan modification and I would hear from a loan negotiator within 10 business days.

I did not hear from anyone for almost three weeks, and finally on December 21 I think I had the dumb luck to actually get transferred to the Loan Negotiator department and actually got my LN, Lisa Roussey. We discussed my situation and she asked me to send my "up front" money, which was the equivalent of my regular monthly payment. I sent this on December 23 via Western Union.

After the holiday, I called and was told that I would receive loan modification papers that I would need to sign and get them returned by a specific date, I did not get these papers until the end of January and the return date was February 11. In the letter it clearly stated that if I had any questions I could call the toll free number. I had a question about the escrow amount added to the loan which had a difference of over $800. Again I was lucky enough (yeah, right) to speak to my negotiator, but unfortunately she didn't have an explanation for the difference in my tax payment and the amount the impounded. I later learned that because my first payment wasn't due until March, a portion of the difference was for January and February escrow payments, and the remainder was for the escrow reserve. However, I was also told that the Negotiator did not require an escrow reserve, so I am now paying interest on the difference for the next 20+ years. I sent the papers in so that they were received on February 9 via Fed ex.

Fastforward to February 29th where I sent my mortgage payment in using my bank's bill pay. I called to verify that the payment was received, and received a confirmation that it was. the same on March 28th, and April 25th (see a pattern here, each of my three payments have been received early). The transaction History on my loan is showing all kinds of additions to my account (interest, legal fees, escrow funds, etc) but no payments are appearing. I call, and after 20-30 minutes of being on hold, I am told that the payments I am sending are being put in suspense (old time banking term, for we don't know what to do with it so we suspend it until we do) until the modification is closed. I tell them that the last person I spoke to told me that the modification has been closed since March 27, 2008, well, they say, it takes awhile for everything to be updated. Ok, fine.

Fast forward to May 6, two payments, (March and April) appear on my transaction history, on May 8, I receive an automated call which CWHL describes as a courtesy to me to remind me to make my payment, stating that they have not received my May 1 payment. So I call, again, and tell whoever I manage to get hold of that I have made my May 1 payment, and that I have also received confirmation that they suspended it, yet again. AT one point, I spoke with a lady somewhere in Bombay that says she has the LN on the other line and she (the LN) states that she just needs one more day and everything will be up to date by Friday, May 9.

Yep, you guessed it, it's still not up to date and I am still getting automated collection calls. And each time I call to get a status, they tell me that they are showing a partial payment of $1099 and they are waiting for me to send them the remaining $675. (my payment in is 1574, someone can't do basic math). I tell them I sent in the regular payment on April 25 and I have no idea what that 1099 is (even though my loan mod papers show 1099 for legal fees).

I can't tell you how many times I have requested that this be closed out and my payment posted only to be told it will be a few more days and that they are sending my LN an email asking her to call me, (who do they think they are kidding, I didn't just fall off of the turnip truck yesterday).

Any suggestions on what I can do to get this closed, I am feeling a greater sense of urgency to get this resolved, because I foolishly believed them when they told me that all I had to do was make my payments ontime and then sometime in June I can call them to discuss my ARM that comes due in September, when I can either get a lower fixed rate (from 10.5) or at least get my current rate frozen. The cap on my current ARM is 17.5% and I am even more concerned that they are going to continue to exhibit their greed and raise my rate rather than freeze or lower it.


LILSMO