Woo Hoo!!!!!! Come over to the success thread to see how everything turned out for my family and I. It is definitely a happy ending! Thank you everyone for your advice and kind words. It helps to have a community of people to turn to when you need help. I cannot tell you how much I appreciate it!
vlacoe, stay on them. Be very persistent and sweet as pie, you will get help. I hope you are doing well! Cris