[jmcd311]

***,

Thanks so much for your email addresses. The same day I sent the email to the people you listed, I received an email from Lisa Riordan. She forwarded my email to the Office of the President for attention. I received a call the same day from a person from the Presidents Office. Today, I've received three phone calls from their office and a new negotiator has been assigned to my account. So, no resolution yet, but, for the first time, I feel as if I'm being heard and receiving attention. The negotiator has given me her direct line and I am supposed to hear something in the next 48 hours. I believe that mentioning I'm part of this forum helped also.

Your direction as to how to approach getting the proper attention has worked. Now, I'm keeping my fingers crossed, we can work it out.

Thank you for your direction!

Jim