Shannon,
Yes.......log all of your runaround in the QWR also......like a timeline of phone calls and persons that you spoke to if you have that,..........if not from here on out try to be as detailed as possible and keep a call log of extensions and people you speak to.
Mailing the QWR certified mail return receipt request will be enough for the President's office..........
Remember you are also emailing the hardship letter there too.......
You don't need to mail both the QWR and the hardship, the hardship is for the purpose of the modification..........the QWR is serving the purpose of getting you the documents that were submitted to the lender on your loan so you can compare them to what is in your closing packet and see if anything is missing............it also coincides with helping the mod process along......
Please do keep us posted...........and ask any questions you like..........that is what we are here for.......