| Re: Countrywide extremely slow to respond to homeowners
Jennifer,
I did the EXACT same thing as you and got the EXACT same results. Two days ago (Monday) I sent my hardship letter to all of those email addresses and two hours later received a call from Stephanie Porter in the President's Office. She is not handling our case herself but gave me a timeline of 48 hours to get someone on it and, after that, a timeline of 2-3 days for that person to review it.
I called today and left her a message to make sure she received my fax (letter, bank statements, pay stubs) and to see if our case has been assigned to anyone yet. I am hoping she will actually call me back. We shall see...
Can you please tell me which email belongs to the VP of Finance? Thanks!
Leslie |