Loan Modification Forum - LoanSafe.org - View Single Post - Countrywide extremely slow to respond to homeowners

lesmonster · 04-09-2008, 12:43 PM

Jennifer,

I did the EXACT same thing as you and got the EXACT same results. Two days ago (Monday) I sent my hardship letter to all of those email addresses and two hours later received a call from Stephanie Porter in the President's Office. She is not handling our case herself but gave me a timeline of 48 hours to get someone on it and, after that, a timeline of 2-3 days for that person to review it.

I called today and left her a message to make sure she received my fax (letter, bank statements, pay stubs) and to see if our case has been assigned to anyone yet. I am hoping she will actually call me back. We shall see...

Can you please tell me which email belongs to the VP of Finance? Thanks!

Leslie

04-09-2008, 12:43 PM	#7 (permalink)
lesmonster Member Join Date: Mar 2008 Posts: 8 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Countrywide extremely slow to respond to homeowners Jennifer, I did the EXACT same thing as you and got the EXACT same results. Two days ago (Monday) I sent my hardship letter to all of those email addresses and two hours later received a call from Stephanie Porter in the President's Office. She is not handling our case herself but gave me a timeline of 48 hours to get someone on it and, after that, a timeline of 2-3 days for that person to review it. I called today and left her a message to make sure she received my fax (letter, bank statements, pay stubs) and to see if our case has been assigned to anyone yet. I am hoping she will actually call me back. We shall see... Can you please tell me which email belongs to the VP of Finance? Thanks! Leslie