Jennifer,
Welcome to the forum and thank you for joining............
Do a QWR on your file and contact
CW with some of the following contacts.......this should help.........also email to all of the contacts at the bottom with your situation and hardship letter as well........
Hope this helps you to move things along a little faster........
Please Keep us Updated on your Progress.......
Put together a QWR (Qualified Written Request)
In that letter demand your Life of Loan History, Copy of Note, Deed of Trust, Riders, all Assignments of the Deed of Trust, TIL, Right of Rescission (if refi), Lender Final HUD-1, Copy of Initial Loan Application and Final Lender Loan Application, all Disclosures and all Loan Documents in your file, Copy of Appraisal.