Jennifer,
Welcome to the forum and thank you for joining............
Do a QWR on your file and contact
CW with some of the following contacts.......this should help.........also email to all of the contacts at the bottom with your situation and hardship letter as well........
Hope this helps you to move things along a little faster........
Please Keep us Updated on your Progress.......
Put together a QWR (Qualified Written Request)
In that letter demand your Life of Loan History, Copy of Note, Deed of Trust, Riders, all Assignments of the Deed of Trust, TIL, Right of Rescission (if refi), Lender Final HUD-1, Copy of Initial Loan Application and Final Lender Loan Application, all Disclosures and all Loan Documents in your file, Copy of Appraisal.
There is a blank copy of the request in the Homeowner's Tool Box.
Make sure you send it certified mail return receipt required to at least 3 addresses below:
Mailing address: (Send all your certified complaint letters, etc. here.)
OFFICE OF THE PRESIDENT
ATTN: ADRIENNE ELY
400 COUNTRYWIDE WAY
MS SV-314
SIMI VALLEY, CA 93065
1-800-601-2522 ext. 8026
OFFICE OF THE PRESIDENT
RAQUEL ROBINSON
1-800-669-2443 x 4115
SUPERVISOR OFFICE OF THE PRESIDENT
LINDA TURNER
1-800-405-0078 x 5104
Countrywides Legal Dept Direct Line
Mary Archer-paralegal
972-526-3610
Contrywide Mortgage
400 Countrywide Way SV-HRD
Simi Valley, CA 93065
Toll free direct number to Workout Dept. in Lancaster, CA:
866-806-8692 (extension 8692 if your negotiator is M. A. Hernandez)
Direct number to Workout Dept. in Lancaster, CA:
661-951-5100
(not toll free but gets you right in)
Address:
400 Countrywide Way SV-314
Simi Valley, CA 93065-3500
Other Addresses:
450 American St
Simi Valley, CA 93065
7105 Corporate Dr.
Plano, TX 75024
P.O. Box 10211
Van Nuys, CA 91499
P.O. Box 5170
Simi Valley, CA 93062-5170
21 E. Victoria Street
Santa Barbara, CA 93101
35 North Lake Avenue, 35-72B
Pasadena, CA 91101
Primary Phone: (800) 669-6093
Other Phone Numbers:
(818) 874-8779
(818) 225-3000
(972) -52-6-6330
(805) 650-6566
(805) 520-5100
(800) 686-0145
Primary Fax: (800) 658-9364
Other Fax Numbers:
(805) 520-5019
Primary Contact:
Daniel Whitehead
Executive Relations Coordinator
Other Contacts:
Joe Riggio
Senior Vice President
Angela De Aro
Vice President
Gail Shelly
Melissa Guerra
1st Vice President
patricia mckenzie
Rina Jariwala
VP, Operations
Also email hardship letter to each of these email addresses:
email addresses:
pressroom@countrywide.com david_bigelow@countrywide.com angelo_mozilo@countrywide.com chris_oltmann@countrywide.com vice_president@whitehouse.gov OCIP@do.treas.gov customer_service@countrywide.com service@naca.com
Also send to these email versions too using the dot instead of underscore:
david.bigelow@countrywide.com angelo.mozilo@countrywide.com chris.oltmann@countrywide.com vice.president@whitehouse.gov customer.service@countrywide.com