[jenandroy]

I thought I would share our issue with you guys in regards to how Countrywide extremely slow to respond to homeowners who want to save their house.

Usually we just have been getting sporadic messages from a computer. It's just frustrating when you call them back because you have to explain everything all over again to the person on the phone, also half the time you get disconnected and have to call back. It usually takes me about 30 minutes to finally get a real person and then when I tell them that our case is assigned to Nadine and that I'd like to speak to her, they tell me that it's still in review and she will call us later. Every person I talk to tells me something different. The first time I was told that Nadine would call me tomorrow at my work number I gave them. Then, she never did. So, I call back and someone else tells me that it takes up to 5 days for the person to call you back in the Workout department. So, I waited over a week and still no call. Then I call back and they tell me that it takes a few weeks to be in review and that I'll hear from her the beginning of April. So, you can see how it can get very frustrating.



I sent this email below to several people at Countrywide hoping for a response this morning:

Subject: Countrywide ignoring homeowners who need help

We are anxious to save our home, but it's hard when we don't get any responses from Countrywide.

I've been told that Nadine Price was assigned our case in the Workout Department. It started in February when we mailed and faxed our hardship letters. I've called several times trying to get a live person to help us but I keep getting told that someone will call us the next day and then it's the next week and then the next month. Can you please let me know what is going on with our case?

Again, as stated in our hardship letter, my husband, who was the breadwinner, lost his custom home framing company due to the fact that no one is building custom homes right now. All our construction friends and contractors we know are out of work in our area. Anyway, since Roy was self-employed he was unable to collect unemployment. We drained all of our retirement and savings over the course of several months trying to keep good on our payments and pay off some of his dept to close up his corporation that was left. However, we were also forced us use credit cards for food and gas. Additionally, I was out on Family Leave in January, February and March caring for our 3 year old who is very ill with Type 1 Diabetes. I'm back to work now, but we are so behind on everything and desperately need a loan modification. We know things will get better eventually, but we can't save our house by ourselves and need Countrywide to call us back and respond to our plea for help. Just as a side note, we have a 2nd with Bank of America and they re-did our loan over the phone extremely fast several weeks ago.

I don't understand why Countrywide is ignoring us and will not have a person call us so we can work something out. Don't you have more to loose if you foreclose another home? We love our house and can't imagine moving! Our son goes to school right down the street and his best friend lives next door.

Jennifer