Redeemed,
Although our situations are very different, and different states, I just wanted to let you know that the OCC has been very nice to deal with regarding my complaint filed against Chase.. and they do have a live person that I get to speak with each time I update my file.....and they notified Chase right away of the complaint. I had gone to my state agency and my state attorney general and I was referred to the OCC.........they stated that the OCC would be best equipped to handle the dealings or lack there of from JP Morgan Chase/Chase Home Finance LLC
Since I also had to file a complaint..........just wanted to let you know the steps I took in my experience with that.........right up to the CEO, who by the way, was no help at all.
Good Luck......
