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Old 03-26-2008, 08:10 AM   #34 (permalink)
Redeemed
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Re: HSBC/CHASE Nightmare!!

Oh My Goodness! What a runaround. I contacted legal department in NY (212-270-6000). The automated system did not actually offer an option to connect to the Legal Department. On mu third time of calling I let the receptionist that the options given were not relevant to my reason for calling, after being placed on hold for a couple of minutes, I was informed that my call was being directed to the President's Office, however, after 10 minutes of being placed on hold, the call was picked up by a female named Cierra. Cierra went on to inform me that she was with Seeta (not sure if this is how you spell it) a servicing company for Chase, It turns out Seeta is the Registered Agent for Chase. She informed me that she was unable to transfer me back to the switchboard. So I call back a fourth time, and again explain that I am calling in reference to a pending lawsuit and need to speak to someone in the Legal department. This time I am transfered to a gentleman in the Executive Office, named Octavio. So...I explain the situation to him, being careful to accentuate the key points, No delinquency, Judges prior order, Chase has done nothing, (I have written and faxed during these last 2 years and never received any kind of written information as requested, nor communication via telephone) I also let him know that if necessary, a lawsuit in Federal Court would be filed in the event Chase continue to ignore the Judges order, and the fact that they filed prematurely, the effect this has had on my health ( I now suffer from high-blood pressure) and the potential damages I would be seeking in Federal Court.

I was informed that he would contact legal department, give them the information, they in turn will review my file, and get back to me. I'm not holding my breath. Seems they can effectively estopp ones attempts to contact even the legal department. Unbelievable!
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