[smit5454]

I found this email, and sent them a copy of all the %^&%*&% Chase has put me through. Not soon thereafter, I received a call from a member of the Executive Resolution Team. Very nice lady, offered to help, said she would see what the problem is, and even followed up with me via a written letter.

In the letter, it says they received my complaint on 9-20-09. Well, that is the same day I sent the email, so evidently Chase gets it in their hands ASAP. I also believe I figured out the email address of my helper (just tried a few combos and its the one that did not get returned as undeliverable.

I am now constantly sending EVERY violation I am aware of to this email address, and copying the chase person's email.

I hope EVERYONE starts the same onslaught.