While IMPAC is trying to do the right thing, our servicer Bank of America has screwed things up royally. They lost our original paperwork sent to them for the modification and despite the fact the loan is deferred and we made our payments, they reported us as delinquent to all the major credit agencies. Our credit cards are now getting turned off without notice. What I thought was going to be a good thing is turning into a nightmare. I've had to dispute everything. I hope others are having better luck.