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Mountain life · 09-17-2009, 03:47 PM

Caldwell:

I just got denied today because my hardship was deemed to not be permanent. The representative from CHASE who claimed to be from imminent default was at 1-888-708-3336. He was not very empathetic and told me that I had no other recourse. I subsequently called Making Home Affordable hotline and a escalation team member placed a conference call to CHASE and they told us that I should fax an explanation of my permanent hardship for the underwriter to review. Are you faxing your letter to the general fax number (which I was told to do ) at 1-866-282-5682? If not and you are faxing it to another number which would better guarantee that the underwriter willd see it, could you please provide me with that number? I am so upset about the crazy determination that my hardship, which is not going away, is summarily decided by CHASE that it is not permanent. If it were so why would I be in such desperate need for assistance?

09-17-2009, 03:47 PM	#87 (permalink)
Mountain life Senior Member Join Date: Jul 2009 Location: Southern California Posts: 121 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Chase/Wamu and Deutsche Bank Caldwell: I just got denied today because my hardship was deemed to not be permanent. The representative from CHASE who claimed to be from imminent default was at 1-888-708-3336. He was not very empathetic and told me that I had no other recourse. I subsequently called Making Home Affordable hotline and a escalation team member placed a conference call to CHASE and they told us that I should fax an explanation of my permanent hardship for the underwriter to review. Are you faxing your letter to the general fax number (which I was told to do ) at 1-866-282-5682? If not and you are faxing it to another number which would better guarantee that the underwriter willd see it, could you please provide me with that number? I am so upset about the crazy determination that my hardship, which is not going away, is summarily decided by CHASE that it is not permanent. If it were so why would I be in such desperate need for assistance?