Quote:
Originally Posted by jlynsmom  aubie37,
I would suggest that you contact the department that works with Loansafe members. They can be reached by phone at 1-866-255-3901 or email homeownerhelp@citi.com. They will need a hardship letter, financial budget, tax returns and current income proof. Their initial response time is usually within 1 business day and the representative that I am working with makes sure to check in with me at least once a week to update me on the progress they are making on my modification request. |
Jlynsmom,
I called the
866-255-3901 number and spoke with Alan Andrews mere minutes ago. He advised me that Krista Havens is working my loan and I advised him that upon speaking with her on June 18, 2009 @ 3:03 PM CST, that she indicated that she was not assigned and that she was to only review the paper trail. Alan gave me Krista's department number as
866-895-2629. Alad advised me to ask for a supervisor when dialing. With three attempts on that number it is a constant busy.