aubie37,
I would suggest that you contact the department that works with Loansafe members. They can be reached by phone at
1-866-255-3901 or email
homeownerhelp@citi.com. They will need a hardship letter, financial budget, tax returns and current income proof. Their initial response time is usually within 1 business day and the representative that I am working with makes sure to check in with me at least once a week to update me on the progress they are making on my modification request.