Hello,
This is my first post here. I hope someone can help me.
I have had it with
Citimortgage! Iv'e been trying to get a
loan modification since March 31st, 2009. It appears to me their strategy is to string me along for several months and hope I get discouraged and give up. This is the short version of my story.
First call: March 31st, 2009 and they said it would take about 3 weeks.
Second call: April 28th. They told me that I qualified for a
loan modification and they were going to lower my interest rate (my current rate is 7.5%) and cut my payments to 31% of my income. They told me all that had to be done now was to get an appraisal on my house which would take a week to ten days and to call them back then.
I called back several times over the next 6 weeks and each time they told me they had not received the appraisal yet. Finally on June 11th I was told "you don't qualify for a loan modification because your loan is a FHA loan". I was told
they had another program for me called the "Hardship Assistance Program" where all I had to do was fill out an on-line form on their website and mail them my tax returns for the last 2 years.
In this program they would suspend
my mortgage payments for 3 months which would give me some extra cash. I was told it would take 30 days for this to start. So I mailed in copies of my tax forms on July 12th and waited. On July 1st I talked to a woman named Sheila. Even though I had applied for the "Hardship Assistance Program" Sheila now told me they were going to try and get me a "Traditional Loan Modification".
When I told them I was previously told I didn't qualify for a loan modificaton program, she said this was a different type of loan modification and this would take about 30 days to complete and I had to be up to date on my mortgage payments and to send in my July payment. On July 20th I get another call from Citimorgtage. This time the person I talked with was named Ami and her phone number was 866 8952964, ext. 49180. Ami tells me she knows nothing about the call from Sheila on July 1st and that Citimorgtage can't do anything for me because I need to be 3 months behind on my payments.
Is Citimortgage really this incompetent? I'm ready to contact an attorney! If anybody has any suggestions for me that might help I sure would appreciate it.
Thanks for reading,
Stressed in Florida