Loan Modification Forum - LoanSafe.org - View Single Post

madresmustang · 07-12-2009, 02:03 PM

Way to go and being a proactive voice. I haven't blamed the workers to a point the basic ground level worker answering the customer service only has the notes on the computer to help them. But the people handling the reviews (loan reps/officers) are not handling the process well. My first request to set up payment plan, (from their site) never received, no request for financial docs or hardship letter until pressing exec. office for 3wks. where I requested sending these daily in phone conversations. This has been a crazy ride and I still don't know where the mod stands.

Thankfully they have kept the foreclosure sale on hold. I just don't like the fact I will have to pay the legal fees for a problem WF had with loss of paperwork and lack of communication with someone who knows whats going on.

07-12-2009, 02:03 PM	#8 (permalink)
madresmustang Senior Member Join Date: May 2009 Posts: 46 Nominated 0 Times in 0 Posts TOTW/F/M Award(s): 0	Re: Breakthrough in Wells Fargo Modification Way to go and being a proactive voice. I haven't blamed the workers to a point the basic ground level worker answering the customer service only has the notes on the computer to help them. But the people handling the reviews (loan reps/officers) are not handling the process well. My first request to set up payment plan, (from their site) never received, no request for financial docs or hardship letter until pressing exec. office for 3wks. where I requested sending these daily in phone conversations. This has been a crazy ride and I still don't know where the mod stands. Thankfully they have kept the foreclosure sale on hold. I just don't like the fact I will have to pay the legal fees for a problem WF had with loss of paperwork and lack of communication with someone who knows whats going on.