| Re: confused Hello and thanks for joining the forum!
This is typical boiler plate collections right here. They know you pay on time and that is why they are pressing you for cash. They assume you will do whatever it takes to pay that mortgage so you don't have a late on your credit. The Chase reps are trained not to help people like you because they are so many homeowners in much dire straights.
Everyone gets this same run around that you got. I actually know of homeowners who have been at this for over a year with Chase and yes, they are a year late and still living in their homes.
You will get help, but most likely down the road after a couple months or so. Just prepare for this and you'll be fine mentally to deal with this BS that IS going to happen until you are done.
__________________ Moe Bedard
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