I suggest you either call the mentioned phone # and/or write them certified letters telling them they are in violation of the Fannie and Treasury Dept rules by not considering you for HAM. If that fails and they start foreclosure, contact Fannie and/ or hire an attorney to force
CW to give you the HAM plan.
Since you have been trying for a mod before HAM,
CW appatently has continued to use their old tactics on you. The
CW rep is also lying by saying that is what the "investor has offerred to you" -- since Fannie says "Fannie Mae approval is not required" for the Homesaver Forbearance plan.
Scream loud and often and they will back off.
Robert77